Published: Tue, August 21, 2018
Finance | By Kristine Clayton

Gatwick Airport CHAOS: Flight information boards go down creating nightmare for passengers

Gatwick Airport CHAOS: Flight information boards go down creating nightmare for passengers

Whiteboards are being used to display flight information at Gatwick airport after an IT failure.

Gatwick Express, which provides trains to the airport, said the issues "may result in screens around the station showing no information".

Airport staff have been forced to write important flight information on whiteboards around the airport, meaning passengers are huddling around the makeshift info points to find out gate numbers, flight times, flight numbers and even boarding times.

A spokesman said the information boards stopped working "earlier this morning" but was unable to give a precise time.

Ayla Herbert, 26, from Penryn, Cornwall, was at the airport for a Flybe flight to Newquay when she encountered a crowd gathered around two whiteboards after passing through security.

Footage on social media showed staff writing out the flight status of each flight and rubbing them off as updates came in.

Helen Walsh tweeted that the situation was "absolute carnage", while CheerfulChappy said Gatwick Airport was "an embarrassment to the United Kingdom, letting a simple IT problem knock out all of the departure info screens".

In a tweet, the airport said: "We are sorry, but due to an IT issue our flight information is not displaying correctly".

All flights are now leaving on time.

"Gatwick would like to apologise to any passengers affected and expects Vodafone to resolve the issue as quickly as possible".

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