Published: Sat, March 09, 2019
IT | By Jonathon Greene

Google's Duplex AI now makes reservations in 43 states

Google's Duplex AI now makes reservations in 43 states

Previously, the feature was only available on certain devices and in select locations. Duplex made its public debut at last year's Google I/O event and instantly became one of the main talking points of the event. It may have finally gotten over those legal hurdles as it announced the availability of Duplex in 43 of 50 states in the US.

In a major development, Google Duplex, the AI that can make reservations with a realistic human-like voice, is reaching more people in the US. It remains to be seen whether the functionality will be appreciated and adopted by users. Not only due to its sheer intelligence, but also due to the privacy concerns surrounding such a use case. But Google made some progress since then, addressing concerns in the process.

Although the big selling point with this feature is the ability for the user to book a table without having to call the restaurant themselves ahead of time, that's not the only reason Duplex technology is used to call businesses. In the past, Google Duplex was only working in some major areas, such as San Francisco, New York, and Atlanta. First of all, you have to provide the restaurant name, along with the intended date and time for the reservation. "Just ask the Assistant on your phone, 'Book a table for four people at [restaurant name] tomorrow night'".

Google first showed off Duplex last summer, before rolling it out to a small number of users in a handful of U.S. cities in October. The assistant makes the phone call, and once the reservation is successful, you'll get a notification on your phone, an email update, and a calendar invite. Google said it will continue to upgrade and remodel the system based on feedback from consumers and analysts who will use the AI-powered reservation service.

Like this: