Published: Tue, July 09, 2019
Finance | By Kristine Clayton

Outage problems at Rogers Wireless cause intermittent service

Outage problems at Rogers Wireless cause intermittent service

"Some of our wireless customers on 2G or 3G networks may experience an intermittent interruption to voice services", the company said in a statement emailed to Global News.

There is no estimated time on when this may be resolved.

The problem is reportedly affecting many customers from several service providers across Canada.

A disruption of wireless voice service at Rogers Communications Inc. and Shaw Communications Inc.'s Freedom Mobile that began on Sunday caused a range of dropped customer calls, including those to 911 emergency operators.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

Others may be experiencing dropped calls.

When dispatchers call people back to follow up, they say they can only get a busy signal.

Toronto Paramedics say that they are treating the faulty calls with the same protocol they would use for "unknown trouble" - travelling to the address with no other details and attempting to respond to them. The companies were still working on Monday to restore complete service.

Rogers announced on Sunday evening that it was working on a solution to the problem, but as of Monday morning, no updates have been provided about when service will be restored. The CRTC, which regulates phone service providers, is planning to make the upgrades - which would support 911 services through voice, photos, videos and text message - mandatory by 2020.

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